# ‘They cut off online access’: My mother’s bank balance plummeted after her death. What’s going on? — retained record

> Retained news record from news:marketwatch.

Canonical: https://highsignal.app/data/records/13764dd6ae49d2e8

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source: [news](https://highsignal.app/data/news) (news:marketwatch)  published 2026-07-16 00:00 ingested 2026-07-16 08:05

[original source ↗](https://www.marketwatch.com/story/they-cut-off-online-access-my-mothers-bank-balance-plummeted-after-her-death-whats-going-on-8e8f3aa2?mod=mw_rss_topstories)

## retained text



```
The Moneyist
‘They cut off online access’: My mother’s bank balance plummeted after her death. What’s going on?
‘Since her death, her bank balance fell to $9,000 from $16,000’
Dear Quentin,
My mother passed away recently and I am her only heir. She had a checking account at a major bank. They made me wait 45 days after her date of death before getting the proceeds. Since her death, her bank balance fell to $9,000 from $16,000.
They cut off online access and her statements were electronic, so I have no way of knowing what those transactions were. They won’t give me any info about the account, no statement, etc. Do I have any recourse?
```



document fetched 2026-07-16 08:05 · canonical https://marketwatch.com/story/they-cut-off-online-access-my-mothers-bank-balance-plummeted-after-her-death-whats-going-on-8e8f3aa2?mod=mw_rss_topstories