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Dextr AI, the AI agent platform for hospitality, has raised $6.7 million in a seed funding round led by Elevation Capital, with participation from Foundation Capital. The proceeds will be used to accelerate product development, expand the team and scale deployments across hospitality markets globally, with India among the markets the company is looking to expand into, Dextr AI said in a press release. Co-founded in July last year by Sajid Shariff and Scott Arnold, Dextr AI is the AI agent platform for hospitality, where specialized AI agents automate workflows across guest experience, reservations, staff operations, sales and marketing for hundreds of properties, from independent hotels and resorts to franchised properties. The startup says it currently operates across properties in the US, Canada, UK and Europe, including franchised properties operating under the Hilton, Wyndham, Best Western and IHG flags. It processes over a million interactions every month and is able to make payments by voice, processing tens of millions of dollars through phone reservations every month on behalf of customers. Its deployments have also delivered industry-leading booking conversion rates for payment collected via phone on behalf of customers. Dextr AI addresses the gaps include missed calls, unanswered enquiries, unfilled shifts and guest requests. By automating such workflows, it aims to allow hotel teams to spend more time focused on guests. Dextr’s analysis of India-based contact centres has found missed call rates of around 42%, and for hospitality operators, every missed call can mean a booking going to an OTA or a competitor. Its reservation centre deployments have delivered ROI in the 49 to 67x range by using a single voice deployment across multiple use cases. Dextr AI is also unveiling Doss Gen 1, a command layer that allows employees to control the AI workforce in plain language, either by texting or talking to it. Doss is designed with the role-based permissions, audit trail and portfolio-wide consistency that enterprise operators require.
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